QuotaSpot Refund Policy

Effective date: [EFFECTIVE DATE]

The short version

• QuotaSpot licence: if you bought QuotaSpot for the first time and it is not right for you, email us within 14 days of your purchase and we will refund you in full. No questions asked.
• Remote setup: refundable in full until the session starts, and refunded in full if we cannot complete it on a supported setup. Once the session is completed, it is not refundable.

QuotaSpot licence

Who can get a refund

• First-time purchases of the QuotaSpot licence, requested within 14 days of the purchase date shown on your receipt.
• For repeat purchases or requests after 14 days, we decide case by case. We will be fair, especially if QuotaSpot does not work as described on a router our checker rates "Great fit".

What happens to your licence When a licence refund is issued, your licence ends. Please:

• delete the downloaded files (the kit and QuotaSpot Setup), and
• remove QuotaSpot from any routers you installed it on (or reset those routers).

Updates and support stop for that order. If you also bought Remote setup and the session has not taken place yet, we refund that too, because Remote setup needs a licence.

Remote setup ($39 per router)

• Before the session starts: cancel by email at any time and we refund the Remote setup fee in full.
• If we cannot finish: if the router turns out not to be supported, or we cannot complete the installation on a supported setup during the session, we refund the Remote setup fee in full.
• If you do not attend: if you do not attend and do not reply to our emails within [NO-SHOW / RESCHEDULE PERIOD, e.g. 30 days] of the order, we may cancel the order and refund it.
• After the session is completed (QuotaSpot installed and the basic test passed - see the Terms of Sale), the Remote setup fee is not refundable, because the service has been fully provided. This does not affect your legal rights (see below), and it does not affect the 14-day refund of your QuotaSpot licence.

How to ask

1. Email emadalghail60@gmail.com with the subject "Refund".
2. Include your order number (or the email address you used to buy).
3. A reason is welcome - it helps us improve - but not required.

How it is paid

We send refunds through our payment partner, Payoneer, to the original payment method where possible (otherwise to an account you name), normally within a few business days of approval. How long it takes to show on your statement depends on your bank. We cannot refund fees charged by your bank (for example currency-conversion fees).

What a refund does not cover

A refund is for the price you paid for QuotaSpot or for Remote setup. It does not cover router hardware, the cost of repairing or replacing a router, technician time or internet costs (see the Disclaimer).

Chargebacks

Please contact us before opening a dispute with your bank - a refund through us is faster.

Your legal rights

This policy does not affect rights you have under the law of your country.